COMMON QUERIES
The Info You’re After
SHIPPING
Items will ship within 1 - 3 business days from the time the order is place. We utilize USPS for our shipping carrier.
Once a package is picked up and scanned in by our carrier, the shipping delivery status is no longer within our control; we are unable to replace missing or stolen packages.
Domestic Shipping Rates:
Up to $6.00 - Flat Rate of $2.00
$6.00 to $36.00 - Flat Rate of $8.00
$36.00 - $75.00 - Flat Rate of $16.00
Order over $75.00 - Free Shipping
International Shipping:
At this time we are not offering international shipping.
PAYMENT OPTIONS
Payment is due at the time of the order. We accept all major credit cards or Paypal.
CA Sales Tax will be added to all orders shipped within the state.
CANDLE CARE
To avoid sooting & ensure a clean burn,
trim your wicks 1/4" before every light.
Avoid burning more than 5 hours
Use caution when handling the glass & tins ~
They will get hot
Never leave your candle unattended and keep out of reach of children & pets
Noticing wax "hang-up" it's normal.
The wax will melt as the candle burns to mid way ~
It gets hotter over time
RETURN POLICY
DOMESTIC:
Because buying a new scent online is tough, we offer a 100% satisfaction policy. If you aren’t happy with your purchase, please reach out to our Customer Care team at Support@ColumbiaAndOak.com and we’ll help get the process started.
As a growing small business, we do not cover shipping costs, but are always happy to ship exchanges.
Exchanges or returns must be made within 30 days of delivery and require proof of purchase (ie. your order number, order confirmation email). Refunds cover the cost of the item returned and do not include shipping fees.